Performance against targets
Progress against 2009/10 targets which were ongoing at year end 31 March 2010:
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Ensure around 30 of our graduates complete the graduate development programme by 31 March 2010. |
Met |
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Ensure a further 50 operators complete the NVQ Level 2 Operating Process Plant (Water) by 31 March 2010, bringing the total number of employees completing this qualification to 130. |
Met |
Progress against 2010/11 targets
We are pleased to advise that 12 of the 15 targets set for 2010/11 were met. Explanations are provided for targets which were not met. Failing to achieve some of our targets demonstrates that they were stretching.
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1 |
Use stakeholder engagement research for Corporate Responsibility Reporting to develop improved engagement with up to ten stakeholders. |
Met |
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2 |
Ensure effective liaison with 30 landowners and 10 stakeholder groups to develop support for catchment management projects. |
Met |
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3 |
Undertake detailed employee survey to ascertain satisfaction with South West Water as employer. |
Met |
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4 |
Continue to operate and promote take up of WaterSure Tariff. |
Met |
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5 |
Continue to operate and promote the WaterCare programme. |
Met |
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6 |
Introduce the new FreshStart Fund to assist customers, especially vulnerable customers seeking help with water debt. |
Met |
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7 |
Roll out a pilot doorstep debt advice scheme. |
Met |
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8 |
Provide sites for Heritage Open Days. |
Met |
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9 |
Target a one year RIDDOR incident rate of no more than 16 per 1,000 employees in 2010. |
Not met |
The RIDDOR incident rate was 20. A significant proportion of these incidents can be directly attributed to employee behaviours. To address this we have launched our comprehensive behavioural safety programme in April 2011 (the Think, Act, Prevent campaign) which is expected to have a positive effect on performance. |
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10 |
Maintain self generated energy at a level of 15GWh, or greater. |
Not met |
Generated 13.79 GWh in the year. Much lower than average rainfall had a detrimental effect on the water resource available for hydro-generation, particularly from river catchment hydro-generation plants. |
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11 |
Achieve a further 3 GWh (full year effect) energy saving through the Powerdown, Pump Efficiency and PUROS programmes. |
Met |
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12 |
Achieve 1.2% reduction in emissions compared with 2009/10 from energy use. |
Not met |
Carbon emissions from energy use reduced by 0.74% Target missed partly due to an overrun of capital work at a pumping station which used an additional 2.5GWh that wasn't planned for. |
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13 |
Maintain certification to ISO 14001 across the company. |
Met |
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14 |
Provide support with water efficiency to business customers through Business Accounts online, water efficiency calculator, water efficiency audits and water efficiency certification and our new "SELWE" Quote and fit scheme. (SELWE - Sustainable Economic Level of Water Efficiency). |
Met |
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15 |
Achieve three year rolling leakage target of 84Ml/d as set by Ofwat. |
Met |