2011/12 targets

1

Continue to work in partnership to deliver South West Water's 'Upstream Thinking' catchment management programme and develop the bid for continued funding between 2015-2020.

2

Provide a range of opportunities to supplement student education and enhance public awareness of South West Water's role and environmental issues.

3

At Stannon Lake in Cornwall, re-create semi-natural heathland, acid grassland and woodland habitats on former china clay mineral workings using anaerobic digestate and similar materials.

4

Set up appropriate plans at up to 25 beaches to inform beach/bathing water users as fully as possible of any relevant increase in risk to their health or welfare from events at a South West Water asset, so as to allow them to make an informed choice about their behaviour, and extend our BeachCare initiative.

5

Expand the FreshStart Fund to assist customers, especially vulnerable customers seeking help with water debt.

6

Provide sites for public visits as part of National Heritage Open Days event with target overall of 200 visitors.

7

Develop and implement a South West Water badged pilot employee programme of volunteering.

8

Target a one year RIDDOR incident rate of no more than 1,500 per 100,000 employees in the calendar year 2011, working towards an overall aim of zero accidents in the workplace.

9

Introduce an employee assistance programme, first day absence management system and telephone triage physiotherapy service.

10

Achieve a 3.3% reduction in operational carbon emissions from energy use from 2009/10 levels.

11

Continue to operate and promote the WaterCare programme including analysing the long term impact of water audits in assisting affordability in vulnerable households, and expand the programme to include the offer of energy saving advice.

12

Design and implement 50 new pressure management schemes to reduce the operating pressure in the areas of our water supply network where we have a high operating pressure and a high frequency of pipe bursts.

13

Increase the installed capacity of South West Water's Renewable Energy plant by at least an additional 450kW.

14

Save a further 3GWh from the combined energy efficiency projects under the Pump Efficiency and PowerDown programmes.

15

Maintain certification to ISO 14001 across the company.