Chris Loughlin
Chief Executive
South West Water
South West Water's vision
We are a company rooted in the South West but we aim to be amongst the best companies in the water industry.
Our vision is to deliver pure water, pure service and a pure environment.
This report sets out our corporate responsibility actions for 2008/09 and corporate responsibility targets for 2009/10 relating to the achievement of our vision for the benefit of our customers and the environment in Devon, Cornwall and parts of Somerset and Dorset.
Our values help us achieve our vision:
We are passionate about our water and the health benefits it brings
- Pure water is vital to life; we are tireless in making it safe and pleasant to drink.
- We value water, we hate to see it wasted, and we always promote it.
Champions of the environment
- We care about people's health and the environment so we will treat waste water responsibly and safely.
- We are leaders in sustainability.
Responsive, flexible, professional and innovative
- We work creatively and flexibly to get the best value for money.
- We nurture talent and work as a team to deliver what we promise and to get it right first time.
People matter
- We treat everyone with courtesy and respect.
- We communicate openly, we involve people in decisions that affect them, and we respect other people's points of view.
All data contained in this report refers to the financial year unless specifically stated.
Conservation, access and recreation
This corporate responsibility report describes South West Water's responsibilities for conservation, access and recreation to comply with the Code of Practice issued by the Department for Environment, Food and Rural Affairs. These activities are undertaken at our inland waters by South West Lakes Trust, an independent charity, on behalf of the company.